8 Human in the Loop Blocks

Waiting on you

Who should receive the retention offer?

I scored 214 accounts as at-risk for Q4. 38 of them cleared the high-confidence threshold. Sending to the full segment reaches more real churn but also more accounts that were never going to leave.

If you approve

Sends from retention@acme.com via the production Postmark key
Writes a "save offer sent" activity to each CRM account
Cannot be recalled once dispatched

Choose one

Email the 38 accounts flagged high-riskSmallest blast radius — the cohort the model is most confident aboutEmail all 214 accounts in the at-risk segmentWidest reachIncludes medium-confidence accounts; ~40 are likely false positivesDraft them for me to review, send nothingNo mail leaves today

This sends real email from a production account.

Approval Request with Blast Radius

The agent stops and asks: the effect stated before the verb, choices as radios in a fieldset so picking is separate from committing, no pre-focused Approve, and the decision left on screen afterwards.

Human in the Loop247 lines1 dep10 Sept

Proposed cleanup — 5 records

I filled gaps and corrected classifications from public sources. Row 4 is a guess from billing inactivity; the rest are verified.

Proposed field changes, one row per record, each accepted or rejected individually
Record	Field	Change
Northwind Retail	Industry	~~Other~~Grocery & FMCGWebsite and SIC code both say grocery
Vela Logistics	Employees	~~50-100~~210LinkedIn headcount, verified against last filing
Harbour Foods	Owner	~~Unassigned~~D. OkaforTerritory rule: EMEA mid-market
Pike & Sons	Status	~~Active~~ChurnedNo invoice in 240 days — low confidence, worth checking
Cobalt Interiors	Industry	~~Retail~~Design & ArchitectureReclassified from site copy

5 of 5 will be written

Proposed Edits Diff Table

Machine-proposed row edits accepted one at a time, with before and after in real del/ins elements, a tri-state select-all that actually sets indeterminate, and a running count of what will be written.

Human in the Loop269 lines1 dep10 Sept

Suggested action

Reorder 1,400 units of the winter blend now

Demand is tracking 22% above last October and your supplier holds a volume break at 1,200 units. Ordering today lands stock four days before the forecast stockout.

Moderate confidence71%

71%

Based on 3 seasons of sales history. The forecast has not seen a promotion like the one running this month, which is why this is not higher.

Considered and rejected

Wait for the October close — Safer, but the reorder lead time is 3 weeks — you would stock out first
Order half now, half in November — Loses the volume break; unit cost rises about 9%

Recommendation with Confidence Meter

A suggestion scored with a native meter rather than a styled bar, banded in words as well as numbers, and showing what the model rejected — the fastest way a human catches a bad recommendation.

Human in the Loop258 lines1 dep10 Sept

Give Retention agent access

It needs to see who is at risk, and — if you let it — act on that.

Can see

Read accounts and contactsRequiredNames, plan, seat count, renewal date
Read product usage eventsLast 90 days, aggregated per account
Read support ticketsSubject and status only — message bodies stay private

Can change

Off by default. These act without asking again.

Write notes on accountsAppends to the activity log; nothing is overwritten
Send email on your behalfFrom retention@acme.com, to customers, without a second prompt

Expires after

This session7 days30 days

Revocable at any time from Settings → Agents

Agent Permission Scopes

Read and write scopes separated rather than bundled, writes off by default, a required expiry, and switches that are real checkboxes with role="switch" — so the grant is toggleable by keyboard and announced as on or off.

Human in the Loop297 lines1 dep11 Sept

Waiting for you

6 actions the agent will not take on its own · 2 must be opened individually

Actions awaiting approval. High-impact actions have no bulk checkbox and must be opened individually.
Select the 4 actions that can be approved in bulk	Action	Amount	Deadline
Refund order 41822	Refund order 41822 Damaged on arrival · photo attached · customer since 2023	£38.00	Auto-approves in 3h
Refund order 41830	Refund order 41830 Never delivered · carrier confirmed loss	£12.50	Auto-approves in 3h
Refund order 41833	Refund order 41833 Duplicate charge · matched to payment intent pi_3Qk	£64.00	Auto-approves in 6h
	Close account for Meridian Foods Requested by an admin · 41 users · 3 years of data Deletes data — opens individually	—	Open Close account for Meridian Foods
Refund order 41840	Refund order 41840 Late delivery · goodwill, within policy	£9.99	Auto-approves in 12h
	Issue account credit to Halden Group Outage compensation · agent proposed 3 months Above the bulk limit — opens individually	£4,200.00	Open Issue account credit to Halden Group

Bulk Approval Queue

Forty decisions and an honest way to clear them: bulk approve that cannot reach the high-impact rows, a select-all that says how many it takes, and the auto-approve deadline on every line.

Human in the Loop307 lines1 dep10 Sept

What runs without asking

Approval prompts are trusted in proportion to how predictable they are. Someone who cannot say in advance which actions will stop and ask learns to approve everything.

Approval Policy List

Which agent actions run unattended and which need a signature, stated as a policy the operator can read before anything happens.

Human in the Loop156 linesNo deps10 Sept

Waiting on a person

Sorted by age, not arrival. A queue sorted newest-first buries the item that has been stuck longest, which is always the one that turns into the complaint.

Escalation Queue

What is waiting on a person, ordered by how long it has been waiting rather than when it arrived.

Human in the Loop148 linesNo deps10 Sept

Oversight

Where the person actually is

"A human is in the loop" is a claim with no shape. These are the four points where one really is, and each is a thing the system will not do without them.

Before anything leavesExternal messages and payments stop and wait. The full payload is shown, not a summary of it.
On low confidenceThe run pauses rather than picking the best of four bad options and presenting it as an answer.
After the fact, in the logEvery unattended action is recorded with its inputs, and the log is exportable.
The stop buttonOne press halts a run mid-step and rolls back anything reversible. It is always on screen.

Human Oversight Split

Where a person sits in an automated run, written as four guarantees rather than as a promise that a human is involved.

Human in the Loop156 linesNo deps