Sorted by who is talking, not by how good it is
A wall of forty quotes is uniformly impressive and uniformly irrelevant — a CFO does not care what a bookkeeper liked. Pick the row that is you and read the nine or eleven that were written by people in your job.
Week six was the week I nearly stopped. The software was matching 71 percent and my spreadsheet was matching 96.
Which of these is you?
Twenty-six quotes across three roles. Each group includes the unflattering ones, which is why the counts do not add up to a marketing number.
I am the controller
You will live in this daily and you will write the rules
- Nine quotes from people who do the close themselves
- Including two about how bad week six is
- The rule editor comes up in seven of the nine
I am the CFO
You are signing this and you will not open it monthly
- Eleven quotes about risk, audit and key-person dependency
- Close duration appears in all of them
- Two are about a migration that went badly
I am the engineer
You will connect it and then hope never to think about it
- Six quotes about the API, webhooks and governance limits
- The NetSuite governance issue comes up twice
- One is a complaint about our retry policy, from before we fixed it
Controllers and CFOs
What people in your job said
5 out of 5
“Week six was the week I nearly stopped. The software was matching 71 percent and my spreadsheet was matching 96. What changed it was being handed the rule editor instead of a support queue — I knew why our suppliers invoice under three trading names and nobody at Acme ever could.”
PRPriya RamanFinancial Controller, Meridian Foods 5 out of 5
“The parallel month found nine rules that had been quietly wrong for two years. I resented every day of it and I would insist on it again.”
TLTobias LundCFO, Northwind Logistics 3 out of 5
“Our rollout took six months and should have taken two. Two of those months were ours — we changed our chart of accounts mid-migration, which was a stupid thing to do. The other two were theirs, and they have said so publicly, which is more than I expected.”
GAGrace AdeyemiGroup Financial Controller, Harbourside Retail 5 out of 5
“What I actually bought was that three people can now run the close instead of one. The four-days-instead-of-nine is what I put in the board pack; the key-person thing is what kept me awake.”
MFMarcus FeldCFO, Kestrel Software 4 out of 5
“Their retry policy took our NetSuite integration down for forty minutes in November, along with everyone else’s. The post-mortem was published in five days and named the actual cause rather than "an upstream provider". I have been on the other side of that conversation and it usually goes differently.”
IPIvan PetrovPlatform Engineer, Northwind Logistics 5 out of 5
“Two auditors in a row have accepted the match evidence without a follow-up question. That is the entire review.”
HCHelen CrossFinancial Controller, Lantern Trust
All 185 reviews
The whole distribution, including the four ones
Pulled from G2 and Capterra rather than collected by us. The four one-star reviews are three about pricing and one about the November outage, and all four are readable at source.
- 5 star
- 118
- 4 star
- 41
- 3 star
- 17
- 2 star
- 5
- 1 star
- 4
64% — mostly controllers
22% — the commonest complaint is week six
9% — rollouts that overran
3% — all five predate the rule editor
2% — three about pricing, one about the Nov outage
Who these people work for
Grouped by segment, because the logo strip is the least informative
A single row of logos tells you how many. Grouping tells you whether anyone like you is on it, which is the only question a logo wall is ever really asked.
- Multi-entity groups87 customers
- Meridian Foods
- Northwind Logistics
- Harbourside Retail
- Kestrel Software
- Non-profits and trusts23 customers
- Lantern Trust
- Bridgewater Foundation
- Orrell Charity
- Accounting practices31 practices
- Vos & Partners
- Brady Fractional
- Nowak Advisory
…which is why the migration queues behind the reporting job rather than failing outright. The lock is held for as long as the report runs, and on a large table that can be several minutes.
The safe version is to set a lock timeout and accept that the migration may need a second pass, rather than letting it wait indefinitely and block every write behind it.
Testimonials Wall 02
Segmented by who is talking rather than sorted by score, because a wall of forty quotes is uniformly impressive and uniformly irrelevant — with the full rating spread underneath, ones included.